FAQ About Home Care Services

Although Carer's Network has been operating since 2017, our key staff have over 20 years industry experience each. Carer's Network has steadily grown our support service and funding offerings maintaining an unparalleled focus on provision of service excellence to our clients. With a focus on sustainable organisational growth, Carer's Network has consistently sought to learn and mature over the last three years.

Carer's Network directly employs all our own Carers who are handpicked by our dedicated in-house recruitment team so that they meet the needs and requirements of our clients and are supported and enabled to do what they do best.

Additionally, Carer's Network regularly recruits Care and Support staff on behalf of other organisations as our dedicated in-house recruitment team excel at locating highly skilled and professional Carers.

Carer's Network directly employs all our own Carer's who are handpicked by our dedicated in-house recruitment team so that they meet the needs and requirements of our clients and are supported and enabled to do what they do best. Our clients are at the heart of everything we do, and our team of carers will support you in the way you wish to be supported.

Where possible, Carer's Network will attempt to accommodate any and all cultural and linguistic diversity requirements of our clients and seek out support staff who speak our client's language or are familiar with their cultural mores.

Carer's Network celebrates and takes pride in the diversity of our support staff. We value the different and varied perspectives of our support staff who hail from a variety of culturally and linguistically different backgrounds. Carer's Network is an equal opportunity employer and we celebrate diversity. We are committed to creating an inclusive environment for all our employees and clients.

Carer's Network services are available 24 hours a day, 7 days a week. No matter when you need support, Carer's Network is able to assist. Our services are available from as little as 2 hours to permanent, round-the-clock support.

Carer's Network guarantees that our Carers are fully qualified and abide by all statutory regulations governing the aged and disability sector. Our carer's hold a minimum of a Certificate III in Individual Support or equivalent, with many holding a Certificate IV, Diploma, or even degrees in Nursing.

All our care staff are fully screened for prior criminal history nationally and internationally, against the Victorian Disability Worker Exclusion Scheme, and if required hold Working with Children Checks. Our carer's hold their full Driver's License, and are certified in CPR and First Aid; which are maintained in compliance with statutory regulations.

Finally, our dedicated in-house recruitment team seeks out excellent support staff dedicated to what they do best, caring. Our staff are highly experienced in the provision of care and support services. Carer's Network supports and enables our carers to do this by facilitating ongoing training and professional development opportunities.

Carer's Network conduct regular performance evaluation and appraisals of all our Carers. Whilst additionally providing for open, ongoing, honest, direct communication channels for our Clients to discuss any issues, queries, or concerns without prejudice. Our Carer's are regularly given opportunities for performance development and training in all relevant areas.

Our commitment to service excellence continues with the Client Relations manager available for contact at any time to discuss positive or negative feedback. Carer's Network believes it is our Client's right to expect a high standard of work from our staff and feel comfortable to express any kind of feedback at any time. As such, our Clients are provided with feedback forms as part of their information pack.

Carer's Network is committed to providing our clients with a high-quality service and recognises that it is in everybody's interest to resolve any issue quickly, discreetly, and confidentially. We are committed to ensuring any complaints regarding the services provided are managed in accordance with the requirements of the Disability Act 2006, the National Standards for Disability Services, and in accordance with the guidelines for Complaints Management under the Office of the Disability Services Commissioner. Carer's Network encourages a culture of open communication which is both responsive and accountable in relation to any grievance or complaint. It is our Client's right to expect a high standard of work from our staff and to feel comfortable with them in their own home.

An information pack will be provided to clients and will include documentation detailing the policy, process and procedure for making a complaint. This is intended to promote a culture in which it is ÔÇÿok to complain' and express any concerns around the care and services received.

Feedback relating to staff allocated to support and care for you can be provided at any time without prejudice, and another Carer will be allocated to your care immediately. There are no notice periods or cost implications if this were to occur. Carer's Network is dedicated to maintaining a culture of open communication, transparency, and accountability. Our clients are at the heart of everything we do, and Carer's Network is dedicated to caring for our clients in the way they wish to be cared for.

Carer's Network does not charge an exit amount if you, or your loved one, were to cancel your service arrangement. However it is an expectation that payment will be received for all services rendered prior to the exit date.

Together with a personalised Client Client Relations Manager you will be supported to achieve your goals through our tailored support services and assisted along every step of the way by our professional support workers.

You will speak with our dedicated in-house Client Services Team who will assist you to determine what funding arrangements and services you may be entitled to. The Client Services Team will be with you every step of the way to ensure you are supported to live the life that you want to lead.

Yes, Carer's Network are available to contact at any time, 24 hours a day, 7 days a week, 365 days a year.

Yes, Carer's Network can tailor a package to your needs to ensure that you are enabled to achieve your goals and live the life that you wish to lead.

Yes you can! As Carer's Network is a private service provider approved with a range of government funding options as well as offering private funding, Carer's Network can assist to put in place services to support you whilst you wait for government funding.